Shipping Policy
Welcome to Aurum. Please review our shipping policy below to understand how we process and deliver your orders.
Processing Time
All orders are processed within 1–2 business days. You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Rates & Delivery Estimates
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Standard Shipping (India): 4–7 business days
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Express Shipping (India): 2–4 business days
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International Shipping: 7–15 business days (depending on location)
Shipping charges for your order will be calculated and displayed at checkout.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties & Taxes (For International Orders)
Aurum is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the customer’s responsibility.
Damages
Aurum is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or our support team directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact Us
If you have any questions regarding your order or shipping, please contact us:
📧 infoto9518@gmail.com